16
Feb
Hosted VoIP solution supports business growth for Luva Marketing.
With over 20 years’ experience in the digital marketing industry, Luva Marketing specialise in Google Ads, SEO, Social Media and Websites. Helping businesses grow their online presence.
Alongside offering these services to customers, Luva also offer tailored training to companies looking to improve their marketing skills in house.
The team at Luva identified the requirement to update their phone and internet solution to keep up with business demand.
One feature that was crucial Luva Marketing kept, was their existing telephone number. Many businesses associate their telephone number as part of their identity as a brand. So ensuring customers can reach them on the same number is a must.
Turning to Sure Business for the updated solution
When discussing this with their previous provider, they couldn’t provide the right handset to cope with the multiple business numbers required. So the director Helen, decided to explore other providers to see if it could be done.
Sure Business Systems came in highly recommended to provide the required solution and even explained that Luva could keep their current telephone number with a new Hosted VoIP solution. One of the key benefits of Hosted VoIP means multiple numbers and lines can be directed to the same handsets. Allowing for easy identification of callers and the numbers they have dialled. Helen explained that Sure Business were fantastic at taking care of the whole process. From transferring the numbers to setting up the new ones.
How the new lines supported business growth
When asking Helen how the team at Luva are finding the handsets, she explained;
‘We love them! Any questions or issues were sorted out straight away by the Sure Business team. They set up everything for us, and during COVID, we had FaceTime calls so they could see what we were doing to help sort out the installation. Our previous handsets were so limited on functions and display, we wouldn’t have been able to grow without these new handsets.’
Helen further detailed how she found the buying experience and working with the Sure Business team;
‘Everyone we have dealt with at SBS has been so professional and knowledgeable. Nothing has been too much trouble. We’d definitely recommend SBS to any other business – no matter how large or small their company.’
The team at Sure Business Systems are delighted to have provided the required solutions to Luva Marketing. Along with providing regular support when required.
Looking to upgrade network solutions in your business? Give our team of experts a call on 0151 363 7373 to discuss your requirements.